• Any bag larger than 4.5” x 6.5”, including purses, camera/binocular cases, backpacks, fanny packs, diaper bags, briefcases, and computer bags. There will be no coat check service available.
• Seat cushions of any size, except for medical purposes.
• Clothing with batteries (shoes, sweaters, etc.).
• Bottles (including reusable water bottles), cans, coolers, and thermoses.
• Any outside food or drinks, except for medical purposes (e.g. severe allergies, diabetes, etc.). A medical prescription must be provided.
• Alcohol of any kind.
• Illegal drugs.
• Banners, flags, and posters of any size.
• Glowsticks and other illuminating objects.
• Horns, megaphones, and whistles.
• Laser pointers.
• Balloons and balls of any kind.
• Cameras, video cameras, audio recording equipment, GoPros, tablets.
• Selfie sticks and sticks of any kind.
• Weapons, including firearms, knives, and any object that can be used as a projectile or deemed dangerous by Stadium security.
• Football, motorcycle, and bike helmets.
• All animals, except service animals.
• Any combustible products, such as aerosols and fireworks.
• Accessories with spikes, spurs, and wallets with long chains.
• Any clothing or item bearing hate messages, representing criminal activity, or gang affiliations.
• Olympic Park management reserves the right to confiscate any other items deemed inappropriate.

Any item from the prohibited items list will be confiscated at the Stadium entrance and will not be returned. Our staff reserves the right to refuse you entrance to the site if it is deemed necessary, without refund.

Only bags measuring 4.5” x 6.5” or smaller are permitted on site. Any larger bags will be refused, including purses, camera/binocular cases, backpacks, fanny packs, diaper bags, briefcases, and computer bags. There will be no coat check service available.

No. Please bring only what’s permitted.

Yes you can, with presentation of medical proof. That being said, please bring the smallest bag possible containing only what is strictly essential for your needs. Large bags and backpacks will not be accepted.

Any medication accompanied by a prescription (label) is allowed.

No. Your ticket gives you access to both concerts and will be valid at the Stadium entrance for both August 11 and 13. Please download your ticket to your phone before you arrive via Apple Wallet or Google Pay.

No. Printouts and screenshots are not valid tickets. You must download your ticket to your phone via Apple Wallet or Google Pay before you arrive.

• From your smartphone, log in to your Ticketmaster account or download the official Ticketmaster app.
• Under the “My Tickets” tab, select the event to view your ticket. Then add it to your Apple Wallet or Google Pay.
• When you arrive for the concert, be ready to show your ticket on your phone. Be sure your phone is charged. Printouts and screenshots are not valid tickets.

For more information on downloading the ticket, watch this explanatory video.

If you don’t have a smartphone, bring your purchase order number with you to the customer service on the day of the event to have your tickets printed. On the day of the concerts, the customer service at the outdoor customer service (along Pierre-De Coubertin Ave.) will be open as of 12:30 p.m.

If you need to transfer a ticket or accept a transfer on Ticketmaster, be sure to do this before the event starts, at 6 pm. You will not be able to transfer a ticket or accept a transfer after 6 pm. Give the person receiving the ticket enough time to add it to their Apple Wallet or Google Pay.

You can pick up the tickets at the Stadium Rotunda, 4545 Pierre-De Coubertin Avenue, also accessible through the interior corridor of the Pie-IX metro.
Note that the will call counter is located next to the inside entrance of the Stadium and it’s therefore possible that the security search will take place before you retrieve the tickets.

Furthermore, please know that our personnel may direct spectators to the interior or exterior entrance, depending on the waiting time. Should you be directed outside, simply let them know that you need to get to the will call counter and you’ll be allowed to pass.

Yes. After the Friday show, on Saturday, you could transfer the ticket to another person from your Ticketmaster account and they will be able to come on Sunday with your ticket.

If you need to transfer or accept a ticket transfer on the Ticketmaster platform, be sure to do so before the event begins, at 6:00 p.m. on Sunday. You will no longer be able to do so, once the concert has begun.

Should you have a problem with your ticket(s), you can contact the ticket office at billetterie@parcolympique.ca.

Two (2) customer service points will also be available at the Olympic Park on August 11 and 13; the first, located at the Olympic Stadium’s interior entrance (4545, avenue Pierre-de Coubertin), will be in operation from 4 p.m. The second, located at the outside entrance, on avenue Pierre-De Coubertin, will be in operation from 12:30 p.m.

It is forbidden to smoke or vape inside the Stadium. However, the following articles will not be confiscated during the search:

• Cannabis from the SQDC in a sealed container (30 grams max)
• Cigarettes
• Vapes

A space reserved for smokers will be provided outside, during show hours.

• To purchase merchandise: Credit and debit only. All cards are accepted.
• For food or drinks: Cash, debit, and credit are accepted (except for American Express).

Your driver’s license, health card, passport or any other type of official document issued by your state or government, indicating your date of birth. 

Only concertgoers that have a ticket to the same-day Metallica concert will have access to the Pre-tallica Party. Their ticket will be validated and the search will be carried out at the Pre-tallica party entrance, thereby spectators will have direct entry to the Stadium. No re-entry.

There is no minimum age requirement for the Metallica concerts; however, young people under the age of 16, must have their own ticket and be accompanied by an adult. Children under 2 years of age don’t need a ticket as they can sit on their parent’s lap.

That being said, take into consideration that the concerts will be very loud and aren’t the most favorable environments for very young children. We strongly recommend that children wear a noise-canceling headset during these concerts.

No. No re-entry will be allowed.

See the HOW TO GET HERE section and neighbourhood map above.

Entrance for lots P1, P2, P3 and P4 will only be accessible through parking lot P4, located at 4200 Sherbrooke Street East. Once inside, you will then be able to proceed to the parking that applies to you, according to the confirmation. 

Please print your parking ticket on paper. This will facilitate your orientation and allows for a quicker access.  

The entrance is located at 3200 Viau Street.

It’s possible that the Montreal police department (SPVM) closes the street, however, the agents on site know that some customers need access to the P5. By notifying the agent that your parking space is reserved, you will be able to enter.

Please print your parking ticket on paper. This will facilitate your orientation and allows for a quicker access.  

We invite you to be dropped off at the corner of Marseille and Viau. Note that Viau Street will be closed to cars, but Marseille will be available in both directions on the weekend of the Metallica concert.

Yes, it’s located at 3200, rue Viau, entrance P5, level 1 (underground)
Should Viau Street be blocked by agents at the time of your arrival, the driver can inform them that access to the adapted transport platform at the P5 entrance is required and the vehicle will be authorized to enter by said agents.

Special fare: Metallica unlimited weekend pass
Unlimited trips from 10 a.m. Friday to 5 a.m. Monday. Available on Thursday, August 3 and Friday, August 4 at métro stations and metropolitan ticket offices. Valid in Zones A, B, C and D for bus, métro, train and REM networks. The Metallica fare was created just for you.

24 hrs, All Modes A
Unlimited trips for 24 hours. Valid in Zone A. Island of Montréal only for bus, métro, train and REM networks.

24 hrs, All Modes AB
Unlimited trips for 24 hours. Valid in Zones A and B (includes Laval and Longueuil métro stations) for bus, métro, train and REM networks.

Unlimited evening pass
Unlimited trips from 6 p.m. to 5 a.m. the next morning. Valid in Zones A, B, C and D for bus, métro, train and REM networks.

2 trips, All Modes A
Valid in Zone A. Island of Montréal only for bus, métro, train and REM networks.

2 trips, All Modes AB
Valid in Zones A and B (includes Laval and Longueuil métro stations) for bus, métro, train and REM networks.

Plan your trip directly on the STM home page.
Buy your round-trip fare in advance to avoid waiting in line at Pie-IX station:

For more details, visit the STM Website.

Yes. Pie-IX station is universally accessible. Customers with functional limitations can use the elevators at this station. If the elevators at this station are out of service, the nearby Viau station is also universally accessible.

All lost items will be taken to the Olympic Stadium’s security office, located at 4545, avenue Pierre-De Coubertin (to the left of the Stadium’s main entrance).

If you lost something inside the Stadium on August 11 or 13, please come in person at the security office from Monday, August 14 to see if found and collect it. Please know that hundreds of items turn up after all major events and the personnel isn’t able to identify your property without your presence.

If you are outside Montréal and cannot travel to the Stadium again, please contact our security team at 514-252-4141, extension 4680.